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Meet Our Team

At the heart of how we do business is the people who chose to join our team. Just to give you a flavour of the type of people you may be working with here is a snapshot.

David Dickinson heads up the consulting team and is CEO and founder of Coach House. David has over 20 years of experience of working within the regulated learning arena and he specialises in helping firms cut through the maze of regulatory challenges by offering straight forward and pragmatic advice. David has worked closely with and for several Regulators.  He also has an extensive ‘Big 4’ consulting background.

David is supported by a strong and experienced team of industry experts. We’ve included a snapshot to show you just some of the regulatory learning experts that make up the extensive Coach House Team.

Our Associates

A Director-level people and change professional with particular expertise within the learning arena of the financial services sector. An in-depth understanding of developing and delivering business solutions and major change programmes gained over 30 years. She was previously a big 4 capability lead in the UK within the FS sector.

Learning and organisational development expert, with consulting and programme/project/portfolio management experience together with a strong delivery focus and highly creative approach within complex environments. Has worked in the UK and overseas for leading Financial Services, Regulatory, Public and Private Sector organisations.

A highly experienced Project Manager. Financial Services for over 25 years in a variety of roles with major product providers and distributors. Specialising in Learning & Development for 16 years, held a number of key roles involving Learning & Development, Training & Competence, Change Management and Business Development. During the last 7 years she has also focused on the Retail Distribution Review and Mortgage Market Review and its’ implications for both providers and distributors. Organisational change, regulation, culture and professionalism. G has been involved in a wide range of transformational change programmes. She has both led and worked to deliver organisational wide training requirements, L&D restructures including out sourcing, supplier management and worked with professional and sector bodies as well as the regulator.

An influential global learning and development consultant With c. 30 years’ experience of Financial Services, Kelly has extensive capability including developing learning strategy, organisational design and development, project management, design, management and implementation of learning programmes.

A Learning & Development professional specialising in e-learning design, development and implementation, with a comprehensive knowledge of relevant authoring tools (especially Captivate, Flash and Articulate), Learning Management Systems, and related publishing standards such as SCORM and AICC. Also possesses and applies knowledge of Instructional Design, cognitive learning theories and appropriate implementation strategies for professional learning and development supported by digital multimedia.

An award-winning eLearning designer and developer. Experienced and highly skilled trainer, having both developed and delivered online training in many different environments.

A Project and Business Change Professional experienced in delivering complex, large-scale people, process and technology transformation and culture change. 17 years project and consulting experience with over 6 years with a Big 4 consulting firm and over 10 years in senior roles as Project Manager, Head of Operations. Delivered numerous Transformation Programmes including HR, Procurement and Finance for global and national clients. Experienced in working in matrix organisation and with various cultures.

A highly skilled trainer and consultant with a retail financial sales background and over eighteen years of independent learning and development experience – Supervisor training and assessment Skills and technical training programmes Competency framework design Point of Sale IT system implementation Technical, compliance and product roll-out training
• Competency based assessment
• Assessment centre management and process design

A professionally qualified Senior Consultant with extensive experience in Training Management, Design and Delivery. Proficient in Project Management, Operational Management, Change Management, Key Account & Relationship Management and Business Improvement & Development strategies.

A Management and development professional with over 25 years’ experience within the Financial Services industry: Solutions include the design and delivery of training courses including communication skills, sales skills, management development, leadership skills, and specialist FS subjects.