We know it’s always good to see what we have done for others as it helps bring to life what we do. We also know it’s helpful that you can see we have a proven track record, with others, who have faced the same or similar issues to you.
But no case study is going to fit exactly with the situation you are facing. So the selection here is as representative as we can make it of the wide variety of engagements our team has undertaken. However, we think it’s much better to talk through issues and see how we may be able to help so please get in touch.
Case Study 1 – Global Regulator
A global Regulator wanted to ensure its’ staff were competent in carrying out their roles. Meeting statutory obligations was a must, but at the heart of this was the desire to provide great learning solutions to support career development.
Coach House worked in partnership with our client to develop a competency framework where the organisation was able to assess and define the capability of their staff. This was particularly important as the Regulator made wide-spread use of interim employees. Once the framework was in place the Regulator could use it as a tool to aid recruitment, initial training, career planning, talent management and succession management. Coach House continues to provide advisory services to this client and demonstrates a long-term successful partnership.
Case Study 2 – Academy Build
Coach House was given the opportunity to work with a Regulator who had a vision to go way beyond basic training and wanted to embrace a culture of continuous learning and professional development. Coach House, in partnership with the client, designed an ‘Academy of Learning’ which was nominated for a prestigious national award.
Standards were an integral part of the Academy build with 3 key focus areas; standards for all staff, additional requirements for managers / leaders and technical standards.
To ensure the learning underpinned the firm’s values, a key area of the design was the alignment of the cultural characteristics. The Academy continues to grow, respond to changes and is still supported by Coach House.
Case Study 3 – Global Bank Remediation Programme
A major bank was running a remediation programme and wanted support to ensure it delivered the best possible consumer outcomes and meet its’ business and regulatory objectives. Coach House, with our significant expertise, proven tools and methodologies, provided the focus needed to deliver a robust solution within a challenging and exacting timeframe.
- A gap analysis report, findings and actions. Gaps were identified and closed within tight timeframes
- Framework documents including methodologies for training and assessment of staff and HR (oversight, governance & objectives)
- A communication and engagement strategy
- Training strategy, materials and skills / technical content for all staff
- Oversight of operational support including recruiting staff to deliver the remediation programme
- A comprehensive training programme, new policies and procedures.
In addition, we supported the development of regulatory reporting and preparing senior bank employees for meetings with the Regulator.
Case Study 4 – Capability Development
A ‘Big 4’ consultancy firm was facing unprecedented demand in a technical discipline. They approached Coach House to work alongside them in developing the skills and technical capabilities of their staff. We conducted a training needs analysis, designed and delivered experiential learning and throughout the process acted as mentor, subject matter expert and provided ongoing support and reassurance.
It was critical that the consultancy firm could assure the competence of their staff. Coach House designed a robust application of learning assessment, which allowed the consultancy firm to be completely confident in their ability to meet client expectations.