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Approach

Each and every one of our Associates has been hand-picked for your engagement. Not only will this give you the expertise you need, it ensures an easy transition to work within your organisation’s culture.

It’s also important to know that each one of us, as well as having gone through rigorous selection and on-boarding, are trained in The Coach House Approach to Working.

Developed by Coach House for Coach House Associates, it means our consistently-high standards guarantee every client experience will be as good as the last.

 

The Coach House Approach to Working

Understand

Understand

  • Analysis
  • Listening
  • Questioning
  • Seeking to understand
  • Scoping the solution
  • Defining the terms of reference
  • Establishing ROI / KPIs
  • Identifying and engaging stakeholders
  • Planning and outlining the approach
  • Horizon scanning

Design and Detailed Approach

Design

  • Detailed planning
  • Setting out frameworks / pathways
  • Aligning with internal and external requirements
  • Applying industry best practices
  • Establishing / agreeing governance and operating model
  • Defining ROI / KPIs measurements
  • Critical success factors

Development

Development

  • Building solutions
  • Implementation plan
  • Infrastructure requirements – virtual / technology
  • Aligning to T&C and performance management
  • Developing communications / engagement approach
  • Pilot and applying modifications

Implement

Implement

  • Sign-off launch plan
  • Pre-launch tests and UAT
  • Modifications
  • Stakeholder sign-off
  • Go live communications and engagement
  • Transferring to BAU

Review

Review

  • Evaluation
  • Stakeholder feedback
  • Performance observations
  • Outcomes – output / quality / financial measurements / risk measures

The Coach House Approach to Working is a pragmatic and simple way of working. Our focus is on listening and truly understanding your issues and pressures.  We break down complex challenges and make them manageable in the context of your organisation.